You might think that IT problems are too unique to use Stand Operating Procedures, but you’d be wrong. You can use SOPs to great advantage in your business; in fact they can completely transform your business. Eliminate Vertical Data Silos If you’re not using SOPs, each employee is a vertical data silo of their own […]
How to Use SOPs to Cut Expenses, Cross Train Your Team, and Increase Client Satisfaction
Raj Goel
When Your Computer Has Been Taken Hostage: What To Do About Ransomware
A particularly vicious form of malware has grown exponentially in recent years – ransomware to be specific. This type of software restricts access to your files until a ransom is paid to its creators. Incidents have been increasing, and unfortunately some victims are resorting to paying the ransom in order to regain access. But is […]
Coffee With Sabra – Only Dumb People Live in Smarthouses: Warnings for the Techno Fetishists
I made an appearance on the weekly program called “Coffee Break With Sabra” and this time, we spoke about “tech” stuff. Are you a tech geek? Do you like new technology? Are you one of those who love to be first in line to purchase the latest gadget? Or, do you get excited to see […]
How to Build Excellent Standard Operating Procedures That Will Drive Business Growth: MSPradio 47
Developing processes is an important part of your service offering and is what makes you unique as an MSP. Documenting these processes is important, but it can be time consuming for your employees and difficult to get them to buy-in. On this episode of MSPradio, we chat with Raj Goel, CTO of Brainlink International and Continuum partner, […]
The Lighter Side
On Sep 8, 1966, Star Trek first appeared on TV…and changed our lives forever. I wasn’t born when Star Trek first aired, but I watched the reruns on WPIX-11 during my high school years (Go Bronx Science!). How did Star Trek change the world? 1. Trek was a Civil Rights Pioneer The first show to […]
Protecting You: Playoffs or Projects?
We perform daily security analysis for our clients (yes, it’s very labor intensive and requires sharp investigatory skills). During one of them, we noticed that a single employee had excessive internet usage. Digging deeper, we noticed that he had spent almost the entire day watching the playoffs. We doubly-verified the activity by looking at the […]
Leonard Nimoy, 1931-2015
“He lived long…and prospered a billion minds. All of us who grew up watching TOS and benefit from technology owe him a debt. Now it’s our turn to carry on his legacy. Inspire the young – Teach them logic, science and the will to investigate mysteries.” Zachary Quinto vs. Leonard Nimoy: “The Challenge” https://www.youtube.com/watch?v=WPkByAkAdZs “Live […]
What You Say Can and Will Be Used Against You: Personal Rights and Social Media
Recently in Aurora, Colorado, a young man put on Facebook that he had hit a vehicle when he was drunk and didn’t stop at the scene of the crime. Within 20 minutes of him posting on Facebook, two of his Facebook friends had called local cops, and he was arrested. On the one hand, this […]
Parenting Responsibly in the Internet Era
Data never goes away. Don’t forget about that. Just because you’re not using it, it doesn’t mean it goes away. It will never get deleted. It’s just like real life. There’s stuff you and I did in high school which we hope our friends have all forgotten. At some point the record’s out there but […]
Divorce and The Internet: Cover Your Assets
One of the gray areas of law and technology interception is in matrimonial cases. When couples are about to get a divorce, good attorneys go, “Give me all your social media credentials.” If the case is high profile or nasty enough, I’ve seen a lot of attorneys or their technologists go through and dig up […]