Recently, Brainlink asked a client, “What do you say to IT companies who call/email you to pitch their business?” He replied, “Mostly, I just delete their emails, and tell the really persistent ones no, thank you.” That’s a powerful thing for a client to say, especially one who’s bombarded constantly by other MSPs and specialist IT firms. […]
How do you get your clients to say “No, thank you” to your competition?
Raj Goel
Are Your Employees Wasting Company Time and Resources?
It’s not uncommon for an employee to use their work computer for something other than work. Whether it’s social media, Reddit, or a live sports stream, behavior such as this will use much of your business’ bandwidth, and waste valuable company time. Brainlink wants to help you root out and eradicate that kind of employee […]
SOP Culture: How To Generate Scheduled Security Compliance Reports
Do you currently provide security guidance as part of your practice? You should; it’s a valuable service for clients, and can also offer a number of benefits to you as their IT firm as well. However, it can be a complicated process that yields poor results if it’s not done right. Brainlink would like to […]
Computer Masters Plus uses SOP Culture to fill the gap in their service delivery
Computer Masters Plus is a Managed IT Services Provider operating in the Oklahoma and Texas area. Since 2006, Computer Masters Plus has worked hard to provide a comprehensive range of services to their clients but, up until last year, the company’s leadership knew something was missing. “We’ve always known there was a gap there, and […]
Make Real Progress On Your Longstanding Projects With A Little Help From Brainlink
Overseeing a business’ IT is a daily struggle. An IT manager or internal IT staff will tend to spend most of their time just “putting out fires” one after another. As important as that is, the constant stream of requests, troubleshooting, and maintenance tasks can keep your IT personnel from tackling the larger goals that […]
You Can Trust Your Vendors To Understand Their Technology, But Are You Sure They Understand Your Security?
Dealing with IT vendors is a part of doing business. Whether you’re a partner in a law firm, COO for a construction firm or a CFO at a hedge fund, you need specialized, industry-specific technology to ensure your business is productive and profitable. While it’s easy to trust that your vendors will be able to […]
ConnectWise Project Board: The Key to Accurate Proposals and Increased Profitability
Do you know about the Project Board, and do you actually use it? Over the last two years, Brainlink International has worked with more than 2,000 MSPs worldwide, performing an informal survey of ConnectWise users and their use of the Project Board. The reality is, out of the many MSPs we spoke to, only 20 […]
First Fridays With Raj: How to Execute Your Marketing Campaigns Using SOPs
Marketing – There’s an SOP for That May 13th, 2016 @ 10AM If you missed this webinar, each live session is recorded so that you can watch it on demand HERE
Start Building SOP Culture To Revolutionize Your Staff Training
Without the right plan, staff training can be a costly, confusing and inconsistent undertaking. Even after the time-intensive process of hiring an employee, training them is a completely new challenge. Ensuring that they sign all the requisite forms, know what they need to know at the end of their first week or first month, and […]
SOPCulture – Creating EFFECTIVE Documentation
Creating Effective Documentation What does effective really mean, and how does it differentiate from classic documentation? Google defines effective as “success in producing a desired or intended result”; that’s the only thing that really matters. I’m not interested in creating documentation that no one will ever see. I want to create documentation my staff can […]