Do you know about the Project Board, and do you actually use it? Over the last two years, Brainlink International has worked with more than 2,000 MSPs worldwide, performing an informal survey of ConnectWise users and their use of the Project Board. The reality is, out of the many MSPs we spoke to, only 20 […]

Without the right plan, staff training can be a costly, confusing and inconsistent undertaking. Even after the time-intensive process of hiring an employee, training them is a completely new challenge. Ensuring that they sign all the requisite forms, know what they need to know at the end of their first week or first month, and […]

Creating Effective Documentation What does effective really mean, and how does it differentiate from classic documentation? Google defines effective as “success in producing a desired or intended result”; that’s the only thing that really matters. I’m not interested in creating documentation that no one will ever see. I want to create documentation my staff can […]

It’s a fair assumption that you use the Internet every day; social media, email, news, and more are undoubtedly a regular part of your daily life. Users like you have come to depend on the Internet for so much, from commerce to communication to entertainment, so can you imagine what would happen if the Internet […]

As important as technology is, it’s not a business’s greatest investment; a business’ greatest investment is in its people. The time and resources your business spends on interviewing, hiring, and training new employees are considerable. That’s why it’s so important to ensure that you get the right return on those investments. Unfortunately, doing so isn’t […]

Do you have trouble hiring technicians that can do the job, add value to your company, and grow as a member of the team? You’re not alone. Hiring, training and managing an employee is a time-intensive and costly undertaking that often ends up netting very little return on the investment. We can help you develop […]