Documentation is a vital part of the managed services industry. It can make a huge difference in the time it will take an employee to find and understand relevant client data during a troubleshoot. However, documentation is often the last thing on anyone’s mind; if you understand it, it can be difficult to justify putting […]

Brainlink’s influence extends beyond the borders of NYC. As an internationally recognized cyber security expert, Raj Goel has had the honor of educating thought leaders across the globe by promoting the importance of IT security practices in both business and personal settings. Whether it’s industry-wide compliance processes for massive enterprises or the importance of personal […]

Raj Goel, Brainlink Chief Technology Officer, and Jeff Lanza, Retired FBI Special Agent, debate who’s right in the latest fight for your security or your privacy. Source: Watch the interview online.

Make a list with two columns: Business Goals vs Business Challenges, and put down five entries for each. Does your list look anything like this? Goals: Grow my revenues. Close bigger, more profitable clients. Stop working 80-hour weeks. Spend more time on marketing. Increase productivity. Challenges: Lots of competition (anybody can claim to be an […]

While many companies have rushed to Facebook, Twitter, and other social media platforms in an attempt to attract more business and stay relevant, I prefer to avoid it. I know the consequences of impulsively using new technology and media which is why I don’t bother with social media. At Brainlink, we have enacted a strict policy for social […]

No one intends to make the same mistakes over and over. Like writing “2015” instead of “2016” throughout January, there are always small repetitive mistakes in life that most of us just get used to. What’s worse is that some of them happen in the workplace, where time (and therefore, money) is on the line. […]